Exchange Policy,
Shipping Information,
Online orders, Frequently Asked Questions

We want you to love your purchase as much as we do

Exchange Policy

Our goal is to provide you with the best service and support, so please read through our return policy below to understand the process and conditions for returns. Thank you for choosing Inspiradas, we look forward to serving you!

Hassle-Free Exchanges Within 7 Days

– Customers may exchange items within 7 days of purchase.

– Items must be in their original condition with tags attached and proof of purchase provided.

No Cash Return Policy

– All sales are final. We do not accept returns or issue refunds for any products purchased from our shop or online.

– Exchanges can be made for a different model, size or color subject to availability. (Only valid for purchases made in Store)

Policy For Online Purchases

Size Exchanges Only: We are happy to offer exchanges for size adjustments on items purchased online. If you find that the size of your item does not fit as expected, you may exchange it for a different size of the same model.
No Model Exchanges: Please note that we do not accept exchanges for different models. If you wish to purchase a different model, we recommend placing a new order for the desired item.

Real Solutions

– If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will assess the situation and may offer an exchange for the same item, subject to availability.

Our Policy

– Online purchases must be exchanged for another product of equal or greater value should your size is not available.

– Sale items are final sale and not eligible for exchange or return.

Customer Responsibilities

– Customers are responsible for any price differences for exchanges of greater value.

– Customers are responsible for any shipping costs associated with returning items for size exchanges.

– For any inquiries regarding exchanges, please reach out to our customer service team.

To initiate an exchange, please contact our customer service team to receive instructions on how to proceed.

Commitment

Your Trust, Our Priority

We are here to make your shopping experience seamless and enjoyable!

Meticulous Packaging

We take great care in packaging our products to guarantee they arrive in perfect condition. Each item is meticulously packed to protect it during transit, reflecting our commitment to quality and customer satisfaction.

Timely Delivery and Customer Support

We are dedicated to providing fast responses in the event of any delivery delays, ensuring your purchases will arrive to you as soon as possible, keeping you always informed and supported.

Effective Communication

Whether you reach out via email, phone, or social media, we pride ourselves on our quick response times, ensuring that your questions are answered promptly and effectively.

More about our Services

Online and in Store product information

We are constantly seeking ways to enhance your experience and make navigating our social media platforms as seamless as possible. In response to increased online demand and our commitment to offering a wide range of options, Inspiradas provides products that can be ordered with a delivery time of 10 to 15 days, only available on Instagram or Facebook. Please note that such products won`t be obtainable in our web site, therefore if you wish to buy any of those products your order must be placed thought our Instagram or facebook page.

When navigating on our Social Media Platforms, to easily distinguish between products available in-store and those that are available for order, simply click on the post to access detailed information such as material composition, pricing, and availability status. Typically when product information states a delivery time frame of 10 to 15 days, it indicates that the product is not readily available in-store and will need to be ordered. This time frame usually accounts for the processing, and shipping of the product to the customer. For more clarifications we kindly ask you to contact us and watch the video below. We appreciate your cooperation and understanding. Happy Shopping!

Its an approach that offers customers access to a broader range of products beyond what is physically available in-store, allowing them to find the perfect item that suits their style.

Stefanny Dantas Nunes – Founder @Inspiradas

More options for you

If you don’t mind the wait, we have a great selection of products with delivery time within 10 to 15 days.

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Frequently Asked Questions

Your Questions Answered. If you need further assistance don’t hesitate to reach out to us.

How can I change sizes if my product doesn’t fit me ?

Once your return has been processed, you can order the correct size by reaching out to our customer service team through social media or by phone. Please note that customers have a 7-day period to exchange their purchases. For further details, we encourage you to to fully read our Exchange Policy page where you can review the specific conditions.

How much will the shipping fee cost me?

For Purchases below 3.000 denars, the shipping fee will cost you 150 denars. For purchases above 3.000 Denars, shipping fee will cost you 200 Denars. For purchases above 3.500 Denars shipping is free.

What is the estimated delivery time for my order to arrive at my address?

For every product purchased from our website, delivery will be made within 2 to 3 working days. However, if your order was placed through Facebook or Instagram and the item is not readily available, the delivery time may extend to 10 to 15 working days.

Do you have big sizes?

Yes, we take pride in being an inclusive shop, offering a range of plus-size products in sizes 42 to 56, depending on the item. All our products are available on our website, and you can also find them on our social media platforms, with delivery times ranging from 10 to 15 days.

Can I order via Instagram or facebook?

Yes, you can make your purchase through our social media platforms by sending us a message. We will promptly respond to all your inquiries and process your order as quickly as possible.

Do you have a physical location, or do you operate exclusively online?

Our beautiful shop in Kavadarci is ready to welcome you! In addition to our in-store offerings, we also accept online orders, providing you with the option to purchase products that may not be available in our shop. This ensures a wide range of choices for you to explore.